FAQ

Are prices negotiable?

We want you to enjoy beautiful handmade rugs in your home or business! If you find a rug in our collection that is just what you’ve been searching for, but it’s outside your budget, please feel free to contact us. We will do our best to accommodate your budget.


Do you offer terms or layaway?

We don’t have a formal policy on paying over time, but we are always open to discussing ways to make your rug purchase easier. Feel free to contact us.


What is your shipping policy?

We usually ship rugs within 2 working days of receiving payment. Most rugs are shipped via FedEx Ground. Small items are sometimes shipped via Priority Mail.

DOMESTIC:

All rugs purchased through our online shop ship free to the lower 48 states and APOs.

INTERNATIONAL:

Some, but not all of our items can be shipped internationally. Please contact us before purchasing to confirm shipping charges and availability.


Are your rugs clean?

Our rugs are clean and ready to place in your home or office. If we receive an unwashed rug that we intend to sell, we will wash the rug prior to shipping.


Are your rugs perfect?

We primarily offer antique and vintage rugs. These rugs usually show signs of age and use. The patina of a used rug is part of what makes it attractive. We do our best to point out things like wear, fading, surface and structural imperfections, etc... in the item description. We provide clear honest photos which should be used as the primary indication of condition and appearance. If you have questions or doubts, please contact us before purchasing. Shipping heavy rugs back and forth is expensive.


What is your return policy

Click HERE for our return policy.