Our Policies

Shipping

All rugs sold within the contiguous United States are shipped at no additional charge or “FREE SHIPPING”. We normally ship using FedEx Ground. If you reside outside of the contiguous United States, please contact us for a shipping quote before you purchase. Rugs are shipped within 48 hours of cleared payment. Rarely it may take longer if we feel the rug needs further cleaning or repair prior to shipping. We will contact you if this is the case. FedEx Ground generally delivers within 1 to 6 days depending on your location. Tracking is automatically provided. Rugs shipped outside the USA may be subject to duties, taxes, or tariffs. It is always the buyers responsibility to pay any of these costs.

Returns & Refunds

RETURNS & REFUNDS
If for any reason the rug you purchased from us does not meet your needs, we are happy to accept the item for return and refund. You must notify us within 3 days of receiving the rug and the rug must be shipped back to us within 7 days. We will send you a Return Merchandise Authorization number. Please write this number on the outside of the package you are returning. Returns without RMAs will be refused. When we receive the item back from you it must be in the exact condition it was when we shipped it to you. Any degradation in value will be deducted from the refund.

Buyer is responsible for the original cost of shipping AND the cost of return shipping. Our items are sold with “FREE SHIPPING”, but the actual cost of the original shipping to you will be deducted from your refund.

EXCEPTIONS
Returns are not accepted and all sales are final if a negotiated or "best offer" below the listed price has been accepted. Returns are not accepted if items are shipped outside the USA.

DISCLAIMER
Most of the items we offer for sale are antique or vintage and carry with them flaws and imperfections from prior use and age. We do our best to show and describe these imperfections in photos and the description, but it is the buyers responsibility to ask  any questions or request additional photos if they have any doubts or concerns.